Cancellation: ePortfolio Workshop.

Dear students.

The College canceled our ePortfolio Workshop on Dec. 2nd due to tech problems in Digication. Please see below for more details.

---------- Forwarded message ----------
From: "Bret Eynon" <beynon@lagcc.cuny.edu>
To: (snip)
Date: Wed, 30 Nov 2011 14:35:09 -0500
Subject: ePortfolio/Digication Tech Problem
Dear Friends & Colleagues,

As you may know from previous communications (see below), the
Digication ePortfolio system had a significant problem over the
Thanksgiving weekend, during a system-wide upgrade. The technicians
at Digication are working to restore the system. They've assured us
that all portfolios were saved before the upgrade, no data has been
lost, and all extant portfolios will be recovered by early next week.

Between now and next Monday (12/5), to reduce frustration and speed
the recovery process, we're asking all faculty and students to please
avoid using the Digication system. The system is available now, but
it is not fully operative, and some portfolios may temporarily appear
to be fully or partially missing. The system may be fully shut down
at some point during the next 4 days to speed the recovery. While
this is far from ideal, we've concluded that planning to stay off of
the system till Monday is the wisest course of action.

An email will be sent to all students explaining the situation and
offering them this same advice. A notice will be posted on the page
where students log-in to Digication.

While we know that no technological system is ever perfect, the
LaGuardia ePortfolio team is nonetheless deeply unhappy with this
situation, and has strongly expressed its concerns to Digication. The
CEO of Digication has apologized to the College and all users for the
disruption of normal ePortfolio activities at this critical time of
the semester. We add our apologies and our assurances that everything
possible will be done to avoid future problems.

If you have questions about this, please contact our ePortfolio
director, Mercedes del Rosario (mdelrosario@lagcc.cuny.edu or x 5440).
We will keep you posted on the recovery and restoration process.

Best to all,

Bret

Bret Eynon, Ph.D.
Assistant Dean for Academic Affairs
Founding Director, Making Connections National Resource Center
LaGuardia Community College, CUNY
31-10 Thompson Ave., Suite M-414
Long Island City, NY 11101
p) 718-482-5478 f) 718-482-5443
BEynon@lagcc.cuny.edu
http://www.lagcc.cuny.edu/ctl


>>> Mercedes Del Rosario 11/29/2011 6:19 PM >>>
Dear all,

Over the Thanksgiving holiday and late this afternoon, we've received
some complaints and error reports about Digication. We've reported all
these problems to Digication and our own IT tech support teams. Rest
assured, that they are tirelessly working on the issues as both teams
are keenly aware of how critical this crunch time is for students to
complete their ePortfolios, and the faculty to collect the assessment
deposits.

We ask for your patience and understanding, and please accept our
apologies for any inconvenience caused by these problems. In the
meantime, please advise your students to back up their work on their
flash drives. Please do not ask them to type directly on the text area
of Digication, so in case the system times out due to slow connection
or some other problem, they won't end up losing their work. We suggest
that they first type their work in Word or any other Office software
and copy and paste it on Digication later on.

We know that this is very frustrating, but we're doing everything we
can to get us over these unfortunate and ill-timed glitches.
Hopefully, the problems will be resolved by tomorrow. If you still
continue to experience tech troubles, please report them to me
immediately. Please be very detailed and specific, i.e., indicate
room, date and time and describe the operation(s) you were doing
(e.g., uploading video, uploading images, uploading assessment
assignments, saving/publishing work, etc.). We need this information
to replicate the operation so the system can track what triggered the
problem.

Thanks for your cooperation.

Mercedes


Mercedes del Rosario, Ed.D.
Project Director
E-Portfolio Initiative
LaGuardia Community College
City University of New York
Rm #: M-403
Phone: 718-482-5440
31-10 Thomson Ave
Long Island City, NYC
http://www.eportfolio.lagcc.cuny.edu/
http://www.lagcc.cuny.edu/ctl/home.htm